Refund policy

At ALOHA BY HOST, we take pride in the quality of our jewelry. To maintain strict hygiene and quality standards, please review our simple and transparent store policies below.

1. General Policy: All Sales Are Final

  • We do not offer returns, refunds, or exchanges for buyer's remorse, a change of mind, or sizing issues.
  • Please review your cart, desired styles, and ring sizes carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

While we thoroughly inspect every order before shipping, if you receive a defective, damaged, or incorrect item upon arrival, we will make it right by offering a REFUND or REPLACEMENT.

  • Timeframe: You must notify us within 2 DAYS of receiving your order.
  • Proof Required (Mandatory): An unboxing video is strictly required. We cannot process claims for missing, damaged, or incorrect items without a clear, uncut unboxing video showing the original sealed packaging being opened and the defect clearly visible.

3. Delicate Materials & Sale Items

  • Sale Items: Any jewellery purchased during a promotional sale, clearance, or using a discount code is strictly final sale and cannot be returned or refunded.
  • Delicate Materials: Items featuring acrylic, resin, pearls, or delicate stone embellishments require extra care. We do not offer refunds or compensation for stone loss, tarnishing, or breakage resulting from daily wear and tear, handling, or improper storage after the item has been successfully delivered.

4. Failed Deliveries (RTO)

If a shipment is returned to us (RTO) due to an incorrect address provided by the customer, unavailability to receive the package, or refusal to accept the delivery, we do not provide refunds.

  • If you wish to have the returned order re-shipped to you, an additional shipping fee will apply and must be borne by the customer.

5. How to Report a Defective Item

If your item arrived damaged or you received the wrong product, please follow these steps:

  1. Contact Us: Email us at alohabyhost@gmail.com or send us a direct message on Instagram @alohabyhost within the applicable timeframe.
  2. Include Details: Provide your Order Number, a brief description of the issue, and attach the mandatory unboxing video.
  3. Wait for Approval: Our team will review your request within 24 hours.
  4. Resolution: Once your claim is approved, we will process your REFUND or provide a REPLACEMENT.